I was promptly greeted as I walked through the door and offered a beverage (which I think is a really nice touch). I didn't have to wait long and my hairdresser took me back. The shampoo room is AMAZING! It has Chinese lanterns all over the ceiling and when you walk in you immediately feel calm. My mini facial (complimentary as well) felt so good. Then my hair was cut and I was out the door, well after she styled and fixed it just right (my hairdresser is a perfectionist and I love that about her). That very day a stranger complimented me on my beautiful modern hairstyle. I'd say that's a win.