My husband and I came in to get our haircuts a week or so ago. He had a picture reference on his phone, and I knew exactly what I wanted and described it to the stylist. My stylist still had me look up picture references in a magazine, and I tried to describe to her using two pictures what I wanted. She acted like she understood, but cut my hair at least two inches shorter than I wanted, and without the angle that I'd requested, and angled my bangs for some weird reason (I wanted an angled bob and straight bangs at my eyebrows, I came away with a more 20's style bob that only came down an inch or so under my ears and ended well above my jaw, and angled bangs). Meanwhile, the stylist who did my husband's hair completely ignored his reference and gave him a men's classic in the back, but left it too long and textured, and feminine, which he pointed out to the stylist, with curved edges, and longish bangs. He was very displeased with it, especially since it drew attention to where his hair has been thinning while he's on chemotherapy. He'd explained to his stylist that he wanted something that would hide his hair loss, and instead was left with something very short that showed his balding patches. When he brought up his displeasure with it, the stylist just made it a little bit shorter, but didn't fix the texturing and overall problems with it, and was assured it would be okay in the end, though it was already dry and mostly finished. I'll just let my hair grow out, but he was so upset and distressed about his hair that we ended up going to Toni & Guy and having it fixed the best they could. We will not be returning to Axis in the future.