This was our most unpleasant and disappointing appointment at desert ridge pediatric dentistry.
There were several reasons. We had 7:00 am appointments. We did. It leave the office until 8:45.
I had a very difficult time understanding most of the people I was in contact with during our visit. Either because of the level of volume and amount of other noise or due to thick accents.
My daughters names were misprounced multiple times even after being corrected.
And, I felt like I was shamed on more than once occasion by more than one employee that morning.
Our family of 3 girls have been patients of Dr. Libby's office for 8 1/2 years and up to this point it has been an amazing experience. Each of our girls actually love going to the dentist and get excited about going an dit has been amazing, up to this point. Our oldest daughter actually wanted to have her 4th birthday party at the dentist office! She even asked me to call and inquire about it. All because of the good experience there.
We did not ever see Dr. Libby on this particular appointment, but unfortunately will most likely not be returning. Which has been disheartening. What's makes my heart even more sad is that as I have talked to other parents in our community I have had a few others that said they had a similar experience at their last appointments as well.