I was pleasantly surprised at how friendly and, more importantly to me, down-to-earth the front office staff is. It was my first visit (I am new to the world of "fillers") and I was a little anxious. Dr. Anderson makes an immediate connection...she never loses eye contact and her calm demeanor imparts confidence in her aesthetic abilities. My first experience was quite successful. I am pleased with the subtle improvement in my face. I wanted a softer and natural look and that is what Dr. Anderson provided.