My recent experience at Backfit was definitely not what I was hoping for and I am very disappointed that I have have yet to hear back from them after leaving a message about my experience. Very unprofessional. I paid for a 1 hour massage and it only lasted 30 minutes. After waiting to be seen by the physician first, it didn’t start until 5:15 and then the lady stopped at 5:40. She asked if there were any areas I’d like her to focus on more since there were only 6 minutes left and that my massage went quickly because I have a tiny body and they go faster with people who are smaller? By this point I was done so called it quits. There were pieces of trash on the floor in the massage room when I first went in, including a piece from a bandaid wrapper, trash overflowing the trashbin and I am pretty sure the massage lady fell asleep in the middle so of course I was ready to leave because I felt uncomfortable. She completely stopped massaging and her eyes were closed. Not only that, when it was time to lay on my back, the light was bright and when I asked if they could be dimmed, the massage therapist's response was "No, but I can put a pillowcase over your face." The massage was the least bit beneficial, relaxing, or enjoyable and I am very annoyed with the overall experience. I am not looking to get anybody in trouble, instead I am hoping by knowing these things, some issues can be addressed to help future clients and customers because nobody deserves that experience.