97.1% would refer friends and family to us

4 stars Verified customer

Natasia was very helpful and friendly, asking me what I wanted and how much pressure to use. She spent the entire hour on my back and shoulders. I felt very relaxed after the session.

5 stars Customer since 2015

Perfect pre-marathon massage!

5 stars Verified customer

I love going to Casey. I feel super relaxed and comfortable.

1 stars Customer since 2017

Very welcoming and clean, professional environment. Prior to and during my appointment with Sue, she asked about and addressed the specific areas I needed work on. I will be a repeat client here.

5 stars Customer since 2016

Fantastic service

5 stars Verified customer


2 stars Customer since 2017

The provider didn't care what part I complainted , even she was running behind for 15 minutes then she stepped out 10minutes for me to get changed .she is still follow up with her routine and I felt my time was ended 10 minutes early for my 90 minutes massage .I lost 25 minutes for what I paid for . So it is nothing empress me to recommend for others .

5 stars Customer since 2009

I do not live in Virginia Beach but I visit every year in October for a week and one thing I make sure I do is visit Balance Therapeutic Massage for a session with Jennifer. I am not a novice when it comes to massage, I get one every other week when I'm home and Jennifer's massage sessions are my favorite. She knows exactly where and how to work on my muscles. I'm all about a good therapeutic massage that supports corrective bodywork, not a superficial fluff massage session and Jennifer does this but at the same time being relaxing and calming.

2 stars Customer since 2015

I asked for some deep pressure in problematic areas. Requested a strong therapist over the phone, gave a detailed request to the therapist, but received a slow, light touch massage. Even requested more pressure durning the massage. I needed up to an 8 on a 10 scale. Started at 1, maybe went to a 4.. After the massage I spoke to wishing it had been deeper as requested and was met with what seemed to be indeffrence..

I've had hundreds of massages, I know my issues and what I need well.. I was not listened to in this case, honestly, I feel like a paid for a service I didn't even receive. Previous massages at Balance have been good, not in this case. Hate to leave a bad review, but it's the truth..

5 stars Customer since 2017

Ashley provided an amazing experience with professionalism and technique. I was very comfortable and had trouble staying awake, which was wonderful. I felt amazing for days after and will definitely be coming back!