92.7% would refer friends and family to us

5 stars Customer since 2007

The$staff and the doctors try to give you a good idea of what's going on with your pet. I find it refreshing and pleasing that they are honest and do what they can to find the answers.

Balboa Veterinary Hospital replied:

Hello Mary Thank you so much for letting us help you with Jed & Juno it was our pleasure

4 stars Customer since 2014

Dr. Sorrels is great!

1 stars Verified customer

Tried for two weeks to order cat food. Wasn't until last day cats had any food that I got any confirmation that food would be available. Was promised callbacks that were never received. Initially got my order wrong. Didn't let me know that the product I wanted wasn't available. All around just a really bad experience.

Balboa Veterinary Hospital replied:

Hello thank you so much for the feed back we will be addressing this issue please feel free to call me Alicia office manager 858-279-0425

1 stars Verified customer

Had an appointment for health certificate for travel. Was told had to return following day to pick up certificate and would be ready. When returned had to wait 45mins for it to be completed as it was completed incorrectly and I was given another dogs vaccination certificate.

4 stars Customer since 2015

Experienced and knowledgable veterinarian. Easy to talk to and ask questions to. Friendly and courteous staff.

Parking could be better. Also wish they could offer samples of a new drug so that it can be given a test run but realize for a small private practice such as this that it would be very cost ineffective.

2 stars Verified customer

Since the staff has changed and Dr. Romero left I have felt like simple tasks have been neglected. This is the only vet I have ever taken my two dogs too and my family has gone to them for years with our pets. However, something as simple as updating a name on a chart, since getting married, has failed to get done on multiple trips and as a result it took them 20 minutes to just find our chart last time. Unfortunately my wife and are will be searching for a new vet. Also, I don't know but I feel as if the services have gone up in price but I cannot be sure.

Balboa Veterinary Hospital replied:

Hello i want to take a minute and tell you thank you for your feed back im sorry we did not meet your expectations please give me a call i would like to talk with you my name is Alicia im the office manager

5 stars Customer since 2014

Fantastic as always! :D (I've actually already recommended you to multiple people!)

Balboa Veterinary Hospital replied:

Hello Alyce Howard thanks so much it was our pleasure to help and thanks for telling your family and friends about us

5 stars Customer since 2015

Always a great experience... Everyone friendly and smiles on their faces!

Balboa Veterinary Hospital replied:

Hello Dave Smith thank you for bringing in jasmine for a bath please bring her again anytime

4 stars Customer since 2007

Easy to make same day appointment. Very friendly staff. I prefer to watch procedures being done to Sammie and he was taken out of the room. I'm especially cautious when procedures are done by staff other than the Veterinarian.

Sammie is much better today due to a successful visit Thank you.

Balboa Veterinary Hospital replied:

Sheila Bedard thank you for letting us meet you and Sammie it was our pleasure meeting you we are happy to hear his doing better

5 stars Customer since 2016

Dr. Sorrells is fantastic and the entire staff is caring and helpful.