Really nice of you! We truely appreciate your feedback!
Customer since 2017
I am always amazed at the level of care, compassion, and customer service when going to Balboa Veterinary Hospital. I know my cat is always in good hands even when being left in daycare for a couple days at a time. I would highly recommend to anyone in need of a place to take their pets!
Very accommodating. Totally squeezed me in with a puppy emergency and first visit was half price for exam. My dal puppy just loved everyone and was a very pleasant experience. Their prices are very moderate. Will be bringing both my dogs back from now on. Thank you BVH.
The facility is nice, and the staff are very nice. As a new patient with two cats I was in at 4:35pm and out close to 6:00pm. I felt as though I was getting a little impatient at the end, but as a new patient I understand things take time to process.
The treatment my cats received were good, but the smaller one started getting aggressive. The scent from the cat room was strong from other cats, and I guess she mistook my other cat as an enemy. It also didn't help he snuggled on the cat bed getting more scents on him. I had to place them in separate rooms when I got home and reintroduce them which took all night.
But besides that point, the floors and underneath the exam table, cubbies were very dirty. I saw a large black bug that looked like a leech/maggot. I pointed this out but was ignored. I would suggest cleaning underneath there as cats like to hide or explore during certain situations. While picking up my cat with a blanket, it didn't seem as though the blanket was cleaned and smelled atrocious.
As this hospital is taking care of my import requirements for my cat, I will keep coming here; but I really hope next time the cat room is cleaner. I honestly didn't feel comfortable for myself, and my cats while in there. My primary vet had a separate cat room outside that was isolated from all other animals which I thought was appreciated; as here the dogs next door are barking as the walls are very thin. It felt like a visit to this vet was a traumatic experience, she has never been hostile like this before towards me or my other cat. I hope this review does not place any bias towards me or my cats in the future, as this was a honest review from my experience.