19831-C Yorba Linda Blvd
Yorba Linda, CA 92887

Mon: 9:00AM - 6:00PM

Tue: 9:00AM - 5:00PM

Wed: 9:00AM - 2:00PM

Thu: 10:00AM - 7:00PM

Fri: 9:00AM - 4:00PM

Sat: 9:00AM - 3:00PM

Sun: Closed

What others had to say

5 stars Customer since 2015

Always profesional and excellent medical professionals. Courteous and helpful. Thank you.

5 stars Customer since 2015

So cooperative

Bernstein & Benham Optometry - Yorba Linda replied:

Jacque,

Thank you for your kind review. We hope to see you next year.

1 stars Customer since 2014

This review is so unfortunate, since Dr. Benham was nice.

My daughter needed a referral to a pediatric ophthalmologist. When we checked out, the front office girl stated she would be sending the referral over immediately but it would be at least 2 weeks before a provider was chosen. The following madness occurred:

I waited 4 weeks to allow plenty of time (appointment on 11/1, called after Thanksgiving for update), and I was told by a nervous lady that I needed to wait for a call back in a few minutes.

I waited a few hours with no call back, then I called back for an update. I was then told I had to wait for the Dr. to come in the following day. I asked why, since she had already put in her referral and it was sent to insurance.

Spoke with the worst customer service person I have ever experienced, Monica, who said it was filed away and NEVER SENT!

If it wasn't sent, why are you stating you need to speak with the Dr, just trying to get me off the phone unfortunately because it was awkward for her to explain.

I could not believe it! I told her when we checked out it was supposed to be sent right away. She just stayed quiet and said she would send it then.

She said she would send it marked urgent (after I asked her to rush it) to the insurance, and was not empathetic but sarcastic and almost bothered that she needed to do this. I waited a few days for the authorization to go through, then contacted the insurance who stated Bernstein and Benham is required to contact me to provide the new provider info, which had been authorized 2 days prior. Needless to say, they never called to give me the info.

On top of all of this, when I called the authorized provider they stated Bernstein and Benham sent the referral with no codes, and it could not be processed without them! I feel like Monica did this purposely just to be spiteful, although I hope this is not the case. I was able to call and plead with the insurance to get it fixed because I never want to have any ties or communication again with this office. I feel bad for those who need referrals or anything other than business as usual, because it is like pulling teeth. All the while, my 5 year old has been the one suffering because she cannot see well out of one eye and needs glasses, all due to one person's negligence.

5 stars Customer since 2015

Dr. Bernstein is always attentive and makes you feel comfortable.

Bernstein & Benham Optometry - Yorba Linda replied:

Rhonda,

Thank you for your review. We hope to see you next year.

5 stars Customer since 2014

Wonderful staff, a pleasant office environment, and a thorough eye exam! Dr. Bernstein was very helpful and offered me a few solutions to the dry eye issue I was experiencing at the time. Overall an excellent experience!

Bernstein & Benham Optometry - Yorba Linda replied:

Mara,

Thank you for the wonderful review. We hope to see you next year.

5 stars Customer since 2015

Lisa is the best

Bernstein & Benham Optometry - Yorba Linda replied:

Stuart,

Thank you for your kind words. It's always a pleasure having you in the office.

5 stars Customer since 2015

My family has been under the care of Dr Lisa Benham for almost 20 years. THANK YOU Dr Behham

Bernstein & Benham Optometry - Yorba Linda replied:

Dear May,

Thank you for the wonderful review and the continued use of our office. We look forward to seeing you and your family next year.

5 stars Verified customer

Doctor Benham is my optometrist I highly recommend her for her precise and accurate

information. The receptionist referral for eyeglass lens protection and places to find

best prices was inspiring.

5 stars Customer since 2015

I love Dr. benham. She is very caring polite and kind. She is smart and the best. My daughter and grand kids go to Dr Benham too. Highly recommend.

Bernstein & Benham Optometry - Yorba Linda replied:

Dear Farkhondeh,

Thank you for the kind review it is very appreciated. We look forward to seeing you and your family again next year for your annual exam.

5 stars Customer since 2016

Great place. Very professional yet very friendly. Examination was thorough. Thankful to have found such an excellent optometrists office!

Bernstein & Benham Optometry - Yorba Linda replied:

Cynthia,

Thank you for taking the time to review our office we appreciate it. We are very happy to hear you enjoyed your time with us and look forward to seeing you again next year.

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