I had a pleasant experience at my initial eyelash extension appointment, the only thing I would suggest is mentioning that Bang salon only offers classic lashes first and foremost. Before I booked my appointment, I called the salon twice to get details about the lash extensions services and no one mentioned that the salon does not offer different lash looks - only classic. I booked through Groupon, which does not include a thourough description either. Before booking when I called to get more info, I asked if I could bring in a picture of lashes as reference for what I am looking for. The representative said that would be great and the technician could use that as reference. At my appointment, after already paying through the Groupon app, I was told that the lashes in my screenshots were "volume" style and the salon only offers "classic" style. The technician, Joanna, did the best she could and I am pleased with her technique and effort - it's just not the look I was going for and I wish I had been explained my options when I called to ask for details before purchasing. The room I was in was clean and the technician was pleasant and accommodating.