I wasn't sure what level of service i needed, so I called and tried to explain myself ( i have a fair amount of grey hairs, and previously had blond highlights on my brown hair). They said just come in, have a free hair assessment in a couple days and we'll figure it out! I returned for my assessment and Mimi ( I think?) says hey I have time now, you only need a small highlights, I can fit you in, and she did! She really studied my hair, what was in there and the way it grows and gave me perfect warm highlights, not overdone with blonde, just perfect with volume and all. Love it, will be going back regularly!