This was my first visit at Bartels. I switched from my other vet because they were an animal emergency hospital. Even though they were nice, it was always so chaotic and I never felt that one on one connection or them being able to take time to explain things to me or get to know me and my pets. From the time I called Bartels on the phone, they were SO NICE and treated me like my animals were important to them before I even scheduled the appointment. Then when I went in, we received amazing service and felt like we will actually be able to connect one on one and they will remember my animals when we come in. They are maybe a little more expensive than my last vet, but not by a lot. It's definitely worth paying a few extra dollars. From the receptionist, to vet tech, to vet, to check out receptionist, it was exactly what I was looking for for my animals. I'm so happy I found Bartels!