Very pleased with my experience. Staff friendly and attentive. Dr. Grimm spent a great deal of time with the examination and explanation regarding my tooth health, potential problems, and options for a better smile. I initially ordered an appliance before I left the offices, but changed my mind later. When I called the office to cancel the order, I kinda felt a bit of arm twisting to not cancel, so that's the 1/2 start off. But very pleased overall and glad that I found a great new dentist!!