My van refused to start and had to be towed to Bassitt. I had never had car issues previously and so have never had to go to a mechanic for repairs. They made things really simple for me and called frequently to give me updates on repairs, cost, and when my car was ready. I didn't even have an appointment when my car was brought in, but they worked it in and I had my car back in a day and a half. Nobody wants to fork out 900 bucks to fix their car, but they did a great job and it runs great now!