I was not happy on my last visit. Normally, I am thrilled with your service. This week, I showed up 10 minutes early for my 4:30 appointment and waited until 4:50 to be seen. I've never waited 20 minutes, you are always right on time. Then, I didn't even see Dr. Kyle. I was there for a post-op recheck and Dr. Kyle had performed the surgery. I was expecting to see Dr. Kyle. I had made my appointment to see Dr. Kyle (or so I thought). I would think especially with a post-op visit, you would see the vet that performed the surgery. I had questions for HER that the other vet did not answer to my satisfaction. And in fact she contradicted a couple things Dr. Kyle had told me previously so now I am confused.
Again, normally I love this place. The office staff is very friendly and helpful, usually always on time and we love Dr. Kyle. But I was not satisfied with our visit this week.