This facility was beautiful, the employees were absolutely wonderful, and I would recommend them to anyone! They were so nice and attentive. I am training a service dog, and they were very understanding and patient even though I may have to stop talking mid-sentence to address him or move him out of their way. I was happy with not only the services they offered and their hospitality, but also with their prices and glasses selection! If you need any eye care, they are where you want to be!
We are sorry that you were dissatisfied with the service that you were provided. We understand your frustration that the laboratory had difficulty fabricating your lens shape. We were frustrated on your behalf. We tried to minimize the aggravation by giving you regular updates and offering to give you the lenses at no charge. When you declined, we refunded your entire order without further ado. The only request we could not accommodate was to come in an hour before opening to give you the refund. We pride ourselves on giving our patients great service and are sorry that you feel like you did not receive it.
I had a wonderful experience! Dr. J is always kind and explanatory and walks me through things so well. I am not a fan of medical appointments and she puts me right at ease. Her staff is sensational and very patient with me. I made the optician calculate 5 different quotes on glasses and she did so with a smile.