For some reason, the staff was unable to reach me and tell me my appointment was cancelled. So I came at the appropriate time and had purposely made the appointment in the morning because my son usually gets his eyes dilated and had a baseball game that night. Even though the Dr wasn't there, Christina was very helpful in getting the optimap completed and helping my son and I choose frames that would work for him. This was an extra step in customer satisfaction that I really appreciated. It was inconvenient for me to come back in the afternoon, but it was made so much better by the fact that Christina really went above and beyond to make it as quick and speedy as possible. Dr. Januskey was, as usual, prompt, thorough, and attentive.