I love Beau Monde, but I was a little disappointed about this visit. I was purchasing 2 of the same items in the Skinceuticals line. They were marked at $40.50 each, so I thought that they were on sale. When I got to the register, she rang it up and it was $166. I said something about it and she said that it was marked wrong. Then, she rang it up for $176. They didn't apologize for the misunderstanding, nor was there any compensation for the mix up. I understand that you have to charge for the items that I purchase but there should be some compensation or apologies for the mix up. This was an abnormal visit, but I usually go to the East location.
We understand your disappointment with Beau Monde West and agree that this is not acceptable.ItÃ¢??s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation.We will be reaching out soon and you should get a call from Allanna to determine how we can provide you with a solution that makes you smile.
Beau Monde West Spa