From day one, everyone I encountered was super friendly. Initial chat with Sandy was awesome because of her super friendly, comforting personality puts your mind at ease and she will address all the concerns you may have. Dr Ho himself is very knowledgeable and thoroughly explain the procedure to you. He takes great pride in the work he does and will do his best to get to perfection. Liz was actually my knight and shiny armor because we chatted constantly before, during, and after the bodytite procedure. Any questions/concerns I had, she was available around the clock to answer it. Overall the bodytite procedure went smoothly, overtime the skin has improved. This was definitely a great experience.