Janine did a great job with my hair. My overall experience was great, except I felt like I was overcharged for my services. It wasn't until after I paid my bill and was handed my receipt that I saw I was charged for an entire perm and haircut. I felt the perm charge was a bit much, as I did not receive an actual perm. Yes, we used the same product as a perm would (maybe less), but all she did was comb it through my hair to straighten it. The lengthy process of putting in curlers and extra effort in rinsing, etc. was not done and she was finished what seemed like an hour faster than usual. I was happy with my experience, just not the price.