We have been one time, so far, and it was a very pleasant experience. My 3 year old was visiting for the first time (which is a little late for the first trip) so they just got her used to it all with a short exam. The room was very much like a normal pediatric office room and I feel like she felt comfortable there. We just sat on a low exam table and he took a peek in her mouth. The Dentist was very gentle, friendly and we liked him. I would definitely recommend this office and also if you’re able to start earlier than I did your child will be comfortable there at a younger age. Their website said to start as young as you would like, teeth are not a requirement!