94.9% would refer friends and family to us

5 stars Customer since 2015

Everybody is professional and customer service oriented.

Dr. Doyle is one of the kind. He’s one of the best doctors I know. I trust him any day, any time. He has the knowledge, the profile and know how treat people.

2 stars Verified customer

30 minutes late in getting to an examination room then 15 minutes sitting in the room. Your office has a posting about being 15 minutes late to our appointment. Patient's time is just as valuable as the Doctor's.

I also do not like that dr is interrupted by a nurse telling him that his next patient is waiting. This happens every time that I have an appointment. I don't know if it is a scheduling issue or that we are just herded in and out as fast as you can. Horrible bedside/examination manners so that you do not feel the care and concern because you are hurried in like cattle.

I have also been greeted by Dr. Freeland in the examination room and the next thing he says is that he only has 5 minutes. That is why i do not see him.

Also, getting phone calls returned does not happen. Lab reports not faxed to other physcians. The other physcians has had to call me to contact them to please have them send the lab reports because they have repeatedly tried and received no response. When I am asked who is my PCP they always say they have such a hard time in getting reports from Bee Cave Family Practice.

Bee Caves Family Practice replied:

We apologize that you feel as though you were rushed through your appointment. Each and every patient is very important to us and we don't want you to feel otherwise. Our office has a policy for submitting records to other providers to ensure they are received timely. If there is an issue with another provider obtaining records, please contact our Medical Manager Ashley at (512) 263-9072 or our Business Manager Sara. Should you wish to discuss this manner in detail, please contact our Business Manager Sara. She will be more than happy to speak with you.

5 stars Customer since 2018

Angel is a blessing to your office! Twice now she has helped me get in when there was a cancellation made by someone else. Dr. Doyle has helped me feel better emotionally and psychically. When you are in pain it I hits every aspect of your being.

Bee Caves Family Practice replied:

We are happy to hear that Angel was able to get you in timely and that Dr. Doyle was able to assist you with your medical needs. Thank you for the wonderful review.

1 stars Customer since 2018

This last appointment was the first disappointing experience I have had at the practice. And, it was EXTREMELY disappointing.

Bee Caves Family Practice replied:

Please accept our sincere apology for the miscommunication with your visit. We welcome you to contact our Business Manager, Sara at (512) 263-9072 to discuss more in detail.

5 stars Customer since 2017

Best PCP and staff I have had in 30 years. So glad we found them when we moved here. Could not be better!

Bee Caves Family Practice replied:

We are happy that you feel BCFP is a good fit for you. We couldn't be more pleased. Thank you for the review.

5 stars Verified customer

Dr. Freeland and the excellent staff at Bee Caves Family Practice have provided invaluable help to my son. In addition to their own treatment and guidance, they have gone the extra mile in directing us to medical resources when appropriate and doing their utmost to help us. We are deeply grateful for their exceptional help and support.

Bee Caves Family Practice replied:

Thank you for letting us know how we are doing. We greatly appreciate your kind words and look forward to assisting you and the family for years to come.

5 stars Customer since 2012

Staff was very friendly and knowledgeable

5 stars Verified customer

My Nurse Practitioner was the best ever. Listened, informed, empathetic, smart and really understanding. What more could you ask for?

Bee Caves Family Practice replied:

What a wonderful review. We couldn't ask for more either. Thank you for taking the time to let us know how your visit/experience was.

5 stars Customer since 2014

Allow me to take a moment to express my gratitude for the ladies in the front office. Each time i arrive, they are all smiles and are as efficient as they come! Thanks again for being so consistently awesome!

Bee Caves Family Practice replied:

We appreciate the relationship you have built with the staff. It is what makes our job easier.

5 stars Customer since 2016

Always friendly, knowledgeable and on time.