This is such a well-run salon with a superb group of talented people at every level. The atmosphere is professional yet relaxed and friendly. Everyone seems to get along very well and there is a genuine feeling of cooperation (as opposed to tension or competition) among the staff. The presence of ergonomic floor mats, integrated into the decor, is a sign that concerns of the people work here are taken quite seriously. When making the appointment, the person on the phone seemed very competent in determining who would be a good stylist for me and got an appointment at a convenient time. My whole time with Nicole I felt that she understood what I wanted (and didn't want), and was very open to any concerns I might have, even encouraging me to call her afterwards if I had any questions or concerns (which I don't!) The whole thing was a very positive experience. Thank you and congratulations on having built such a terrific business! Your success is very well-deserved.