I enjoyed the facial I received and the consultation was excellent. I was disappointed to find out that the coupon I had received via email could not be honored due to an error on the salon's part. I think it would of been good customer service to honor it. When I was there back in August for a haircut I was told I could only use it for spa services. I signed up for the facial because of this, and then to be told it could not be used was disappointing.