Got there on time, front desk claimed I was late by a whole hour. Until they realized they were wrong because I had text messages to prove it. very unorganized. Once inside they had no idea what was going to be the procedure with my son, even though they had no idea which tooth was being pulled out even though they did a check up on my son the week before. I was decided to switch him to a different dentistry until I met the doctor and saw the way he worked to keep my son calm during his procedure, very professional. I guess I'll give it another try see how his next visit goes.