My daughter's trainer is Alana. We absolutely love her. She has such a gentle, caring way about her. We switched from another facility and in the time we have been with Alana she has taught my daughter twice as much as she had learned in three years at the other place. Alana has been flexible with scheduling and very easy to communicate with. I find Bella Rosa very fair with pricing, as well. It's never an issue to carry over a balance from one month to the next. You definitely get what you pay for which is an excellent experience!