Dr Schutt was amazing. We appreciated how he patiently answered all our questions and even called to check on our dog on a holiday. We also appreciated his flexibility in scheduling our dog last in his day and allowing us to keep her company during her first shot. His techs were super sweet and good with our timid dog.
His front desk staff was also super friendly, but we experienced some initial scheduling difficulty with Tammy as she seemed reluctant to change our surgery date and then did not follow through in changing it. Nonetheless it worked out as Dr S scheduled it himself.
The front desk also did not call us the day before to go over pre-surgical steps. They were also so busy when we went to pick our dog up they were unable to attend to sending a tech out to help us load her in the car and we had to wait a long time to pay our bill. Normally we don’t mind the wait to check out, but we were eager to get our dog home as she was in discomfort. My only recommendation would be to hire more front desk staf or tighten up processes for effiency. Most of the staff (Roberto, Gail, etc) are incredibly friendly and professional. They just might need more help as there always seems there is a line or wait when you call.
Dr Schmitt, Dr Katz and their tech staff are truly the best. We would not trust our baby to any other team! Thank you!!