This was the first time I used Bell Road RV for service, and firmly believe they have too much work to provide quality service.
I had four service requests for my toy hauler, and it took approximately 2 weeks and multiple phone calls to get a quote back. Two of the four items were selected to complete: replace the spare tire carrier which had failed and replace the fender skirt on one side of the trailer that was damaged in a tire blowout. There was no communication from Bell Road RV over the next six weeks, except for when I called them - commitments to call me back were never followed through with.
The end result: after two months and a $1200 bill the wrong fender skirt was used that dips down about two inches below the trailer, as they could not locate the right part. I was notified of this issue the day before I scheduled the pickup. Additionally the spare tire carrier was installed but has three different rods to operate the crank as no single rod works well. It didn't feel good to pay the bill but I wanted the trailer back.
Getting it back was a problem. Pickup was scheduled for Saturday, when I arrived if saw that the master power switch was left on and the batteries were dead so I manually cranked the trailer tongue lift with a hand crank. Other trailers in the area were on shore power maintaining their batteries, apparently my trailer didn't rate high enough for that service. Next I found the tongue jack was set directly on the ground, not the block of wood I left with the trailer when it was dropped off. The trailer wasn't high enough to get on the hitch without the block, so a service rep had to lift the trailer with a forklift, add a new block of wood (mine was 'lost') so I could hitch up the trailer. It was only 108 degrees outside that day, no problem. To add a final issue, when the trailer was home I attempted to charge the 18 month old batteries only to find they had a dead short and have to be replaced. Add another $250 to the bill for new batteries.
The search for good RV service continues, and I'll definitely be sharing this story....