96.0% would refer friends and family to us

4 stars Verified customer

The quality of work is outstanding. Waiting for parts to arrive from the factory hurts the repair process especially body work For automotive and mechanical repair they are as efficient as can be expected. I will request their service when I Amin the Phoenix Area.

1 stars Verified customer

Terrible worst service I have ever seen 1 week job took a month.

1 stars Verified customer

This was the first time I used Bell Road RV for service, and firmly believe they have too much work to provide quality service.

I had four service requests for my toy hauler, and it took approximately 2 weeks and multiple phone calls to get a quote back. Two of the four items were selected to complete: replace the spare tire carrier which had failed and replace the fender skirt on one side of the trailer that was damaged in a tire blowout. There was no communication from Bell Road RV over the next six weeks, except for when I called them - commitments to call me back were never followed through with.

The end result: after two months and a $1200 bill the wrong fender skirt was used that dips down about two inches below the trailer, as they could not locate the right part. I was notified of this issue the day before I scheduled the pickup. Additionally the spare tire carrier was installed but has three different rods to operate the crank as no single rod works well. It didn't feel good to pay the bill but I wanted the trailer back.

Getting it back was a problem. Pickup was scheduled for Saturday, when I arrived if saw that the master power switch was left on and the batteries were dead so I manually cranked the trailer tongue lift with a hand crank. Other trailers in the area were on shore power maintaining their batteries, apparently my trailer didn't rate high enough for that service. Next I found the tongue jack was set directly on the ground, not the block of wood I left with the trailer when it was dropped off. The trailer wasn't high enough to get on the hitch without the block, so a service rep had to lift the trailer with a forklift, add a new block of wood (mine was 'lost') so I could hitch up the trailer. It was only 108 degrees outside that day, no problem. To add a final issue, when the trailer was home I attempted to charge the 18 month old batteries only to find they had a dead short and have to be replaced. Add another $250 to the bill for new batteries.

The search for good RV service continues, and I'll definitely be sharing this story....

BELL ROAD R.V. CENTER replied:

First thank you for taking the time to leave us an informative review .RV industry is always changing, and it is getting more difficult to get parts for the older units due to the manufactures discontinuing them. We have many sources for aftermarket parts, but they are not always available as an exact match in these cases we will fabricate to fit. We do offer Saturdays for pick-up and drop-off as a convenience to our customer who can?t pick up during normal work week. When our service department is closed we try to answer all the questions and concerns prior to pick up. We do strive to keep all customers updated and complete the work in the timeliest manner as possible. Please contact Bell road service department to rectify your concerns. We do appreciate your business and want to keep it.

Phillip Mayse

Bell Road Rv service

602-971-2749

5 stars Verified customer

Great service; always pushing to get to the root of the problem. In my case, fresh water leaking out of tank. Thanks again Bell Road RV!

2 stars Verified customer

Service took way to long. Parts were ordered in October and just received my competed RV back three weeks ago (mid June). I called multiple times to find out when parts would arrive and Phil would say he was going to call the factory to check and would call back. He would never call back. This happened at least 5 times over the 8 months it took to repair repair two basements from blown tires. Seemingly not huge job. When I called and all the parts were finally in, I was told to bring in the RV for a two week repair. It took 6 weeks. The motor home does look good, otherwise 1 star.

BELL ROAD R.V. CENTER replied:

Mr Holligan

Thank you for your review. We do understand your frustrations over the amount of time it took to complete the service work. We to have frustrations when we can't get prompt service from coach manufactures to provide parts in a timely manor. This how ever is not an excuse we strive to provide our customers with the best service we can and always try to keep them updated on ongoing work.We will continue to work on our service flow based of your comments.Thank you again for you review.

Phillip Mayes

Service Manager

602-917-2749

5 stars Verified customer

they are very helpful people good people

5 stars Verified customer

They did a good job and treated me well

5 stars Verified customer

Very professional and great work in a timely manner

5 stars Verified customer

Very helpful and informative!!

5 stars Verified customer

They completed the job in scheduled time and at quotes price. Phillip kept me informed on progress of job

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