Excellent service on short notice during the last Saturday before Christmas - wow! I came in for pricing and got to book one of the only openings left for the service I wanted, with a few short hours gap. After I went to finish my holiday shopping I came back and had a completely satisfying haircut with a Resident level hair dresser. She also answered all of my questions and helped me develop a game plan for my hair until my next visit, which I scheduled before I left. BTW I'm a first-time customer.