I was offered an additional test, which was thoroughly explained to me as to what it was for, what it would show and why I might consider having the test, which I did. Each test was explained to me and Dr. Bengoa reviewed the results with me. I will need new glasses, and to keep the costs a minimal as possible, the staff is working with me to use my current lenses, minimizing the time I'll be without those glasses, and get my new lenses in and ready to wear. Very happy they got me in early due to another cancellation. I only wish we didn't have to wait so long to get in. I guess we need to clone the entire staff. :)
Some of the staff is nice but some are not very friendly at all. The lady who took me back for my tests was not very friendly and it was confusing to me how she was explaining the tests and she didn't tell me each time if I should take my glasses off or leave them on so I kept having to ask her which was a little annoying. Dr. Bengoa was nice as always and very knowledgeable but his staff could be a little better. I do recommend this eye doctor just because Dr. Bengoa is so great and really knows his stuff.
So sorry that you felt as though some of our staff was not friendly during your visit. We strive to provide high quality eye care in a friendly environment, and our staff is trained to explain what test you?re having done prior to them performing it so that you?re more informed. Sometimes you need to keep your glasses on while they?re explaining tests so that you can see the demonstrations that they provide, and then you remove your glasses prior to the test. Sorry if it wasn?t clear as to when you need to remove your glasses, and we appreciate your feedback. Sincerely, Bengoa Eye Care
Knowledgeable, caring, staff and doctor. Only had new glasses three months when my eyes changed for the worse. Dr. and staff treated me as if this was new visit with thorough exam.