Even with a walk in emergency before us, our wait was not extensive. Dr Rau was attentive and explained the treatment plan for our cat.
Dr Rau called later to discuss what was found and done to resolve/mitigate things.
V.A. Shelby was also thorough in explaining things, and listening to our concerns.
The Office Staff was polite and double checked on the treatment outline to insure the charge was correct.
In a nutshell, the service was excellent per usual.