Benz Elite has A1 service, from the customer service w/Gretta to the mechanics. They were very informative & Punctual. The prices were good as well. I'll definitely be returning for future servicing. Thanks Benz Elite!!
The automotive service is first rate but the administrative service could be improved. Making a reservation is easy but obtaining detailed information, like tire ratings and upcoming service needs, is challenging. The printout often states one thing about needed service and the administrative person states a different thing. I am left not knowing who to believe. A little better and more thorough administrative service would make this a much better experience.
Benz Elite Automotive is simply the best auto service shop in northern VA. Of course I know people will debate my statement but let me say my wife and I have been MB owners for almost two decades and have dealt with the dealers for service. Simply put - it comes down to 5 factors. 1. Customer Care, 2. Quality Service, 3. Affordable, 4. Timely and 5. Accountable. Elite gets high marks in all five areas-- I cannot say the same for dealer service shops. If you've walked away from the dealer upset about just one of the five areas-- that is one too many. Go visit Benz Elite - the team is phenomenal.