84.8% would refer friends and family to us

5 stars Verified customer

Professional and friendly staff that is always seeking out the best outcome for their patients.

5 stars Verified customer

Wonderful people

5 stars Customer since 2012

Friendly environment and staff. Take you at the time of your appointment. Take good care of my daughters teeth. Remind you of your appointments. I have been taking my kids there for over 20 years.

Berkeley Orthodontics North replied:

We love working with your family - not 20 years with just one kid!

5 stars Customer since 2016

Very nice and attentive staff. Always get my son in quickly for appt.

Thank you

Berkeley Orthodontics North replied:

You are very welcome!

2 stars Customer since 2017

The appointment started late for no apparent reason. The technician was available and sent to Jane just forgotten about us until my son (who is 9) went back to the counter to check-in about the status of the appt.

Once my son was seen, the tech was not very compassionate. Our son was clearly scared by the procedure and no one explained it to him. They just kept proceeding without any warmth or compasson. He was clearly distressed and frightened. A second tech was brought in who was all about "getting it done" rather than supporting him or easing his anxiety. Given that this is the first in a long series of appointments for our young son, this is concerning to me.

Berkeley Orthodontics North replied:

We are so sorry to hear this - it sounds like anything that could go wrong, did. Impressions are not easy, and we are sorry that it was scary for him. We will explain things along the way, and we are hopeful that the treatment steps and appliances are tolerable. We appreciate your feedback.

4 stars Customer since 2010

First and foremost, it always seems that your office is late. Nonetheless, the receptionist was amazing and among the best ever. She was super nice, helpful, welcoming and warm hearted. Give her a raise! Next, the person doing the treatment was good. He knew what he was doing and sermed to do it well. However, he forgot to do an xray so I had to come back. Also, although the woman doctor was nice, she didn't exude confidence in what she was saying. Overall, a pleasant experience, mostly due to receptionist with a few minor hiccups along the way.

Berkeley Orthodontics North replied:

We hate to hear that your impression has been that you have not been seen on time for appointments. Let's keep track of that, and we can see if that may be just a perception? We love all of our staff, so we are glad that you felt taken care of! We take feedback to heart, so we appreciate your constructive comments.

5 stars Customer since 2013

Our family has been going to Berkeley Orthodontics for two generations. State of the art orthodontia with lovely staff and doctors. They do it right EVERY TIME. Thank you :-)

Berkeley Orthodontics North replied:

You made our day - thanks for your kind review!

5 stars Customer since 2015

Technician Sergio very pleasant and professional in final xrays and camera shots upon treatment comple tion. Most of my visits were with Dr. Kim and I am very pleased with invislign results. She always explained clearly what was expected at each stage and I was initially sad at the number of sets in the refinement part but glad when she accelerated treatment by changing sets each week instead if biweekly. I felt much better with the results after the refinement stage so it was worth the extra time.

Berkeley Orthodontics North replied:

We appreciate your review, and we agree that your cooperation with the additional set was beneficial. Kudos to Sergio & Dr. Kim!

4 stars Verified customer

****!

Berkeley Orthodontics North replied:

We are hoping that this is a good ****! ???

5 stars Customer since 2011

Great service! Everyone is so nice!

Berkeley Orthodontics North replied:

Thank you!