I had an alarming issue with my eye, a sudden retina tear. I saw Dr Ginsberg/Dr Agahikian and spoke with Dr. Shouldice. I was treated on a Saturday by Dr. A. Although in Springfield after seeing Dr. Ginsberg in Pittsfield. Although the experience was scary, I was treated with respect and kindness. The situation was explained to me and thankfully, so far has been taken care of . The staff in Pittsfield was very kind and attentive.