2 stars Anonymous Verified customer

Specific to the optical shop, things have really gone downhill. The majority of the staff are new. I was given bogus information regarding my insurance and what it covered, causing wasted time calling VSP to clarify and prove them wrong. When picking my glasses up the final bill was wrong, causing them to send me an additional bill with a past due balance. Called to ask what happened, was promised that optical shop manager would call me back to clarify. One week later, still no call back. I suggest bringing in an experienced optical manager as all staff appear to be entry-level, and anyone I worked with regarding VSP or billing were totally clueless.

3 stars Bruce N Verified customer

I ordered new glasses on June 16--went back July 8 because they were not right----saw Dr Goodrich July 15 for new exam-----picked up new glasses July 31------went back august 13 because they still were not correct----Aug 28 saw Dr Goodrich again for another prescription-------September 21 picked up new glasses. After 3 tries I would have expected gasses that were problem free. The third set is better than the first 2 but far from perfect.-Am I happy?No definitely not!

5 stars Carol M Verified customer

Quickly seen.

All tests were done quickly.

Very pleasant assistant

5 stars Denise B Verified customer

Excellent services

5 stars Michael D Verified customer

If all things went that smoothly, life would be a breeze!!

5 stars Anonymous Verified customer

Both the technician and the doctor were professional, patient, and thorough. I can recommend them all.

5 stars Robert R Verified customer

very professional staff...

5 stars Thomas R Verified customer

Pleasant staff and Doctor Mayron is very professional and caring

3 stars Anonymous Verified customer

Wait time too long. Last week appointment did not have a long wait, this week was almost 40 minutes before being called. Too long to have to sit in waiting room with a mask on!

5 stars Jane C Verified customer

Excellent as always .