Taking our new kitten to Bernardo Heights Vet was a good experience. The ownership has thought of a number of 'extras' that were unexpected but welcomed. The best was a file of information that could also hold important papers for our kitten's health. It will make it so much easier to be organized. The staff were all polite. The person in training that did the original workup was a delight. The front desk staff were nice and helpful, but a little too serious. One of the best aspects of the waiting area was the company of the other clients and their pets - all very friendly. The pictures of the pets on the walls and in the brochures seemed personal. Finally, the clinic cat Marilyn was an unexpected, delightful discovery. Even though the location is not so convenient for us, I will continue to take my kitten to Bernardo Heights.