Our visit to Bernardino Heights Veternary Hospital was exceptional for many reasons. First off the visit was complementary, which is unheard of now a days. The doctor did a thorough exam of my dog and concluded that there was an issue but she was not in any pain at this time so the surgery could be postponed. I was not pressured at all into doing an expensive surgery in any way. The doctor did recommend a pain pill and per my request wrote the script for me to have filled elsewhere at no extra charge as I have had vets change for writing a prescription in the past. The customer service here from the entire staff was Awesome. I have been in Customer Relations for 40 years and this was such a breath of fresh air. Very "Old School". Although the office is about 40 miles from my house I plan on making BERNARDO HEIGHTS VETERINARY HOSPITAL my regular vet for all my fur babies.