Dr. Browne seemed to be having a lot of fun in the back the 2 days we visited, and she was pleasant to us, but I have a few issues:
First Visit-Saturday evening
Dr. Browne mentioned that there were multiple dachshunds in back. She kept referring to my female, Ferkel, as a he. I brought her in with a possible dislocated knee, and Dr. Brown kept referring to her hip. She tried to explain to me why I was probably wrong about I felt in my own dog's leg. It made think that maybe she had the wrong dog.
Dr. Browne administered a narcotic to my dog without asking me first. She could've sent a tech to ask. That would've been fine. Nothing. There was no permission asked or given. She quipped that my dog really liked drugs with a giggle.
Dr. Browne said that radiographs were being taken and that we would look at them together. We never saw them.
We were sent home with a soft tissue injury diagnosis, and a doped up dog that I couldn't read for pain or discomfort. We were given rimadyl and tramadol that we couldn't give her right away because she was so doped up, she wouldn't chew. That night was sleepless as the narcotic wore off slowly and Ferkel remained uncomfortable.
Second Visit-Sunday morning
Ferkel woke up with leg spasms and a lot of swelling in her affected leg. It still felt like her knee was not right. We took her back to VCA. Dr. Browne said she reexamined and took more radiographs. She was going to send them out to be read by a someone else else to make sure she hadn't missed anything. We still never saw them. She wanted to add a narcotic patch to Ferkel's drugs which we refused. We were given methocarbomol to help relieve Ferkel's spasms.
All examinations were done in the back where we couldn't see. I repeatedly asked if reports and radiographs would be sent to my regular vet. The answer was, "Yes, of course."
My vet had not received any reports on Monday morning. They had to call VCA to get them, and had to repeatedly call to get the radiographs. Only receiving the radiographic report after I called VCA to specifically request it was in my vet's hands for Ferkel's follow up appt with her regular vet on Tuesday.
My regular bet has diagnosed a patellar injury, possible ligament tear. We are now referred to an orthopedic vet.
This is the first time I was not completely satisfied at VCA. We have been for many other weekend and after hours concerns and never had a complaint before this.