It was easy to get a same day appointment and there was very little wait time. Dr. Winstead listens well, especially since my cat's problem isn't readily apparent. I actually had a video of his sneezingtcoughing spells and she took the time to watch. She made a suggestion for an xray exam if this happens again, but was not pushy about an expensive test that may not be necessary. I really appreciate that, because of the cost, but also to avoid significant stress on my cat.