The staff is very professional and knowledgeable. I feel like they really listen to you and your concerns without judgement. My old vet had tried my cat on three different kinds of prescription diet food with no weight loss success. After coming to Betty Baugh's, they suggested a simple, high protein, wet food that I could get at any pet store. My cat has lost 10lbs to date and is so much healthier and happier. I feel like my kitties are in really good hands and I am very thankful.