When I made an appointment last November, I specifically asked who would do mine with the next appointment, and I was told Ricelle, and I replied Good! I missed my December appointment, but when I finally got back there , Ricelle did not do my facial. It was a little disappointing, I thought it's probably because I lost my spot; but I would like Ricelle for my next appointments. She is more gentle on my face. Overall, the staff is very pleasant and accommodating. I love the heated bed and pillow, especially at this time of the year; so relaxing. Thank You.