16949 Bagley Road
Cleveland, OH 44130

Mon - Thu: 8:00AM - 7:00PM

Fri: 8:00AM - 6:30PM

Sat: 8:00AM - 3:00PM

Sun: Closed

96.7% would refer friends and family to us

5 stars Customer since 2022

This hospital is wonderful - first off I like to say from getting the appointment for my GIGI to a promise to get a call back from the Dr was awesome. I didn't have to wait long period of time for her appointment - the vet assistant was very attentive and listened to me explain what was going on with GIGI. The Dr. was also very thorough in examining GIGI. The call after the dr. received GIGI's bloodwork put my mind at ease and even made a recommendation plan on how to fix any issues she is having. I have to tell you this dr. was more thorough than my internal medicine doctor! thank you so much!

3 stars Customer since 2021

I love taking my GSD, Cooper to be groomed. Barb does a great job. Our last office visit was disappointing and aggravating. Cooper needed blood work for heart worm so he could get the annual injection. We waited 30 min just to have blood drawn and at this point Cooper had worked himself into a frenzy. This was way too long a wait to get the process started especially since we had to also wait on results. All in all we were there over an hour, that was longer than I spent at my doctor appt earlier in the day. At checkout, I had to ask for the meds they were to refill, which added more wait time.

I am hoping this was a anomaly since I do like the personnel at Big Creek. Always helpful and kind!

5 stars Customer since 2021

Always just a phone call away to fast, friendly service... keeping our pets healthy and humans reassured.

5 stars Verified customer

All staff were friendly and kind and helpful even though we had a car problem in the hospital parking lot which resulted in our waiting there for two hours before the tow truck came. My husband and I are both disabled and we were so pleased that one of the staff came running to hold the hospital door open for us. Their care of our dog has been outstanding. These people have been wonderful and accomodating for more than 10 years. Thank you.

5 stars Customer since 2022

The receptionists were very polite, friendly and helpful. They answered all my questions and helped me get my dog’s medicine so I wouldn’t have to make another trip to pick it up.

5 stars Customer since 2018

Thank you for such great care

2 stars Verified customer

Although great there were cancellations allowing us to be seen same day - we felt rushed in our appointment as the office was closing early, due to those cancellations. We also wish the staff were more honest about the state of our animal instead of giving us false hope after charging us for lab tests and sending us to the emergency clinic where we ultimately ended up having to put our pet down when it should have been done in the Big Creek office. Pretty disappointed as we have been loyal customers for a decade.

Big Creek Pet Hospital - Cleveland replied:

I am so sorry you felt this way. We would love to grow from this experience, but we can't recall a situation that falls under this review. Please contact Kim, our Hospital Manager, if you have a moment. She would like to hear more about this experience to make sure it doesn't happen again. Thank you.

5 stars Customer since 2007

Everyone was very pleasant, very through and very professional! Great experience at Big Creek Pet Hospital!

3 stars Customer since 2013

I cant believe that it cost over 400 even with medication

5 stars Verified customer

Staff is very helpful and caring

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