16949 Bagley Road
Cleveland, OH 44130

(440) 234-5831

Mon - Thu: 8:00AM - 7:00PM

Fri: 8:00AM - 6:30PM

Sat: 8:00AM - 3:00PM

Sun: Closed

97.1% would refer friends and family to us

5 stars Verified customer

The staff went above and beyond to accommodate a very anxiety-prone dog.

2 stars Verified customer

Visit was ok but I’ve called 2 days in a row with questions from visit but no one has called me back

Big Creek Pet Hospital - Middleburg Hts replied:

Thank you for the feedback. We apologize if something was not communicate during the phone calls. Sometimes the doctor that knows the case is not in the office for a few days and the questions are not emergent there can be a wait in the response. However, this needs to be communicated. Please give our Hospital Manager a call so she can look into this situation for you and hopefully prevent it in the future. Thanks again for the feedback

5 stars Customer since 2018

Staff is always nice an answer any questions I have.

My cat Tanner is doing well since we have been going there.

5 stars Customer since 2007

I have been coming to Big Creek since the late 90's. Over the years, the staff has been caring & compassionate. When I ... Read More

5 stars Customer since 2017

Everyone here was super friendly and kind. This was our first time coming here for something other than grooming. We had ... Read More

1 stars Customer since 2022

When I get overcharged by 100 dollars it was a poor experience and makes me consider if I really want to go back. By poo ... Read More

Big Creek Pet Hospital - Middleburg Hts replied:

This human error was caught immediately and with checks we have to wait until it goes through the bank before we can refund your $99.00. We apologize again for the inconvenience. We have procedures in place to help minimize these types of mistakes, but sometimes we miss the double charge and we feel bad when situations like this arise. We have been looking at the check status twice a shift and as soon as we get the clearance from our bank we will immediately refund your account. I am sorry, once again, that this error happened and it is our intention to rectify it as soon as possible.

5 stars Customer since 2021

The staff is very friendly and always takes care of my furbabies.

5 stars Verified customer

I mainly make up illnesses just so I get to see Dr. Saucer. What a dreamboat!

5 stars Customer since 2018

Our dog Frankie stayed 5 nights. Everyone there is so friendly and caring. Anytime we stop there

5 stars Customer since 2017

Great work!

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