Worst experience ever!
I would give a negative star to this Big O Tire if there is that option. It was absolutely the worst experience ever from them! I want to point out that one of the staff there (his name was Tony or Anthony? big Asian guy) in particular was completely unprofessional, rude and has the worst attitude). I was scammed by this place, they sold me a set of tires, was very expensive (~2k!) and only lasted about 2 months driving local in the city. When I went back to tell them that the 2 front tire threads were all bald and gone after 2 months ago, they then told me there was not mileage warranty on these tires, they did not say a word about this when they sold me the tires!
They said I can come in to do a tire rotation (as that was a part of their installation service within 6 months). I bought my car in for the tire rotations. Even worse happened, not only did they switched my OEM part from the tire, all of the lights came on my dash board, while I was driving in heavy rain! I called them back and told them what happened, the guy on the phone (Tony/Anthony, big Asian guy) said that it has nothing to do with them and they are way too busy now and cannot see my car and if I want to I can complain to his manager, who is not here today, but told me to call back!
I had to drive around in the city during a heavy rain storm to pick up me young kids, while all of the engines lights were on with 2 bald tires! It was completely ridiculous and dangerous what they did to me car and allowed me to drive in such dangerous condition and the worst, refused to take responsibility on their wrong doing!
I end up having to bring my car back to the dealer and they took care of everything for me.
There are numerous negative reviews on Yelp about this place and the bad attitude from Tony/Anthony. I'm very shock that with this kid of bad customer service they are still able to survive.