Went to Redwood City Big O for a flat tire repair (under warranty) because my neighborhood Big O did not have any open appointments for the day. (My neighborhood Big O told me I was welcome to come in, but with a full appointment schedule, I would have to wait and it could be 90 minutes to two hours before the the tire could be repaired.) The agent suggested Redwood City as an option.
I called Redwood City Big O and was very happy when I was told to just come in and they would help me, no appointment needed. I arrived and the Service Rep was on the phone. The phone call went on for a several minutes and I just waited at the counter WITHOUT ANY ACKNOWLEDGMENT OF MY PRESENCE. I did not feel welcomed at all.
I was invited to have a seat in the waiting room and I would be informed when the tire was repaired. I had a seat. 80 minutes later, I was still waiting and when I left the waiting room to ask how much longer, I saw my car parked outside the garage. It had been repaired and they were done "about 10 minutes ago," but forgot to tell me. Reportedly, the completed work order was placed on the customer counter and wasn't noticed. (The shop was NOT busy at that time; there was only one or two other vehicles in the garage.)
Reportedly, the tire picked up a nail which resulted in a slow loss of air pressure and the flat. After 24 hrs, the repair seems to be holding well. I appreciate the work Redwood City Big O provided, but I shall continue to use my neighborhood Big O as my primary choice for service. There I know from experience I am at least acknowledged and not forgotten while waiting in a side room.