100.0% would refer friends and family to us

4 stars Verified customer

In berkeley... had a good time experience. Big bill but they found ways to cut some of the labor. I appreciated it. They made the painful experience better. Car was done ON TIME, as i requested.

1 stars Verified customer

Greatly disappointed Over charged warrants not allowed time to complete work was greatly extended efforts to do properly not demonstrated

5 stars Verified customer

Excellent price plus excellent service means excellent review 5 stars. I have been with a lot of tire company’s over my 11 years in the Car business. I have tried them all but Eric Shipp and Big o Ties Berkeley is by far the best service I have ever had. He treats my small shop like we are his biggest account. I really appreciate that because being a small business you usually get treated that way, not with Erick he makes us feel appreciate thanks again to Erick and all the staff at Big o ties Berkeley.

4 stars Verified customer

Car was done very close to promised time. I liked receiving the report on alignment of wheels after service. Ramon was helpful and informative. I got the sense that Ramon cared about providing the service I needed in tandem with Big O's reputation as a trustworthy provider.

The waiting room experience can be improved by 1) providing coffee for the Keurig machine and 2) posting instructions on how to use the Keurig machine.

5 stars Verified customer

Quick

5 stars Verified customer

Manager on site was awesome! Able to get my van done so my kids doesn't have to take the bus! Thanks!

5 stars Verified customer

Excellent customer service, even though the place was extremely busy. I appreciated the service and definitely appreciated that Big o was open on a Sunday!

2 stars Verified customer

Sticker shock I'm still in shock.

5 stars Verified customer

Very helpful and friendly staff. Accommodated a last minute service before closing.

1 stars Verified customer

Waiting time is so ridiculous minimum two hrs. I came in at 7 am and been told the waiting time is 2 to 3 hrs..(one crew available) . I used the bathroom and decided not to, that was how filthy the toilet was. A white truck showed up and a mini van and they been serviced a head one after another, I asked Francisco the in charge why they were being service when they just got here, he said that they called a head of time. He told me not to rushed him, I said to him that I am not rushing you, I was just curious and asking questions. I did not not knew that you could call ahead of time. I been a regular since Herbert was the mgr in these store and I never treated like I owed big O tires and I didn't know that you can call ahead. I came back today for a flat tire and I been told by Francisco that if I rushed him again he will kicked me out of the store in front of other customers. Pls remind these Francisco that there are 25 plus of tire and services stores along San Pablo Ave just from Berkeley to El Cerito.