The guy I initially spoke to when I first came in seemed offended that one I did not want to spend a lot of money on getting an alignment on the car and told me how if I didn't the car would start shaking at 60mph - he did not know I just had the entire suspension replaced and I drove the car at 80mph today completely smooth with no issues. Also when I told him I would need to call around and check pricing because I also had tire insurance on 2 of my tires with Americas tires he seemed annoyed. I was also looking for the lowest price because the car has 225,000 miles on it so I know that the tires will outlast the car and he also seemed annoyed by that. The fact that I've never actually been able to use the "insurance" for the tires is disappointing- there seems to always be some "issue" that has voided the warranty. Americas tire has always been good about honoring the warranty but I was in a situation that I felt unsafe driving the car any further. So when I came back in the initial guy tossed my paperwork to his co-worker and didn't even try to help me. He seemed annoyed that I was back and had decided to go with Big O. The other guy who took over and helped me the rest of the way was very nice and professional and did not push anything on me that was not needed. He also honored the groupon that the other guy didn't even offer.