Waiting time is so ridiculous minimum two hrs. I came in at 7 am and been told the waiting time is 2 to 3 hrs..(one crew available) . I used the bathroom and decided not to, that was how filthy the toilet was. A white truck showed up and a mini van and they been serviced a head one after another, I asked Francisco the in charge why they were being service when they just got here, he said that they called a head of time. He told me not to rushed him, I said to him that I am not rushing you, I was just curious and asking questions. I did not not knew that you could call ahead of time. I been a regular since Herbert was the mgr in these store and I never treated like I owed big O tires and I didn't know that you can call ahead. I came back today for a flat tire and I been told by Francisco that if I rushed him again he will kicked me out of the store in front of other customers. Pls remind these Francisco that there are 25 plus of tire and services stores along San Pablo Ave just from Berkeley to El Cerito.