61.5% would refer friends and family to us

5 stars Verified customer

Great and fast service. The young lady that’s there was so sweet and very helpful . I’ll be bringing my cars here from now on. Thanks alot

3 stars Verified customer

The guy I initially spoke to when I first came in seemed offended that one I did not want to spend a lot of money on getting an alignment on the car and told me how if I didn't the car would start shaking at 60mph - he did not know I just had the entire suspension replaced and I drove the car at 80mph today completely smooth with no issues. Also when I told him I would need to call around and check pricing because I also had tire insurance on 2 of my tires with Americas tires he seemed annoyed. I was also looking for the lowest price because the car has 225,000 miles on it so I know that the tires will outlast the car and he also seemed annoyed by that. The fact that I've never actually been able to use the "insurance" for the tires is disappointing- there seems to always be some "issue" that has voided the warranty. Americas tire has always been good about honoring the warranty but I was in a situation that I felt unsafe driving the car any further. So when I came back in the initial guy tossed my paperwork to his co-worker and didn't even try to help me. He seemed annoyed that I was back and had decided to go with Big O. The other guy who took over and helped me the rest of the way was very nice and professional and did not push anything on me that was not needed. He also honored the groupon that the other guy didn't even offer.

4 stars Verified customer

Big O was fine. Michelin tires however only lasted 20,000 miles out of the 60,000 rated.

4 stars Verified customer

In berkeley... had a good time experience. Big bill but they found ways to cut some of the labor. I appreciated it. They made the painful experience better. Car was done ON TIME, as i requested.

1 stars Verified customer

Greatly disappointed Over charged warrants not allowed time to complete work was greatly extended efforts to do properly not demonstrated

5 stars Verified customer

Excellent price plus excellent service means excellent review 5 stars. I have been with a lot of tire company’s over my 11 years in the Car business. I have tried them all but Eric Shipp and Big o Ties Berkeley is by far the best service I have ever had. He treats my small shop like we are his biggest account. I really appreciate that because being a small business you usually get treated that way, not with Erick he makes us feel appreciate thanks again to Erick and all the staff at Big o ties Berkeley.

4 stars Verified customer

Car was done very close to promised time. I liked receiving the report on alignment of wheels after service. Ramon was helpful and informative. I got the sense that Ramon cared about providing the service I needed in tandem with Big O's reputation as a trustworthy provider.

The waiting room experience can be improved by 1) providing coffee for the Keurig machine and 2) posting instructions on how to use the Keurig machine.

5 stars Verified customer

Quick

5 stars Verified customer

Manager on site was awesome! Able to get my van done so my kids doesn't have to take the bus! Thanks!

5 stars Verified customer

Excellent customer service, even though the place was extremely busy. I appreciated the service and definitely appreciated that Big o was open on a Sunday!