78.7% would refer friends and family to us

5 stars Verified customer

Efficient, professional, and helpful service. We won't buy tires anywhere else.

5 stars Verified customer

The customer service at this place is top notch. I have always had a great experience with this location and feel comfortable they are taking care of my car as if it were their own. Nice work Big O San Mateo!

5 stars Verified customer

Great experience, fast service

5 stars Verified customer

Big O always takes care of me, l've been coming for years with all of my vehicles. Sanjeev is a great manager and knows all of his customers, I highly recommend!

2 stars Verified customer

Came in to get my tires rotated and alignment checked on Monday, did not look like it was very busy. Told it would be a very long wait, many hours, and I should make a appointment. So I did. Came back for my appointment. Waited 1 hour before they even moved my vehicle. Took the worker a hour just to rotate and balance the tires. If they actually balance the tires. the previous vehicle on the alignment rack was still on the rack since I arrived. two hours at that point figured it would be another 2 to 3 hours for them to check my alignment. I left at that point cause I had another appointment. I just felt that they were slow and understaffed, especially since I made a appointment. For tire related things Big O has always been great. Other Big O stores that I have used have been over the top fast and helpful, even as I showed up as a walkin without a appointment. Staff was friendly and polite at all the stores.

5 stars Verified customer

The service is good here, but I would be happier if the wait time is shorter. I dropped off my car at 12 p.m. for an oil change and the car is ready to pick up at 4:15 p.m.

5 stars Verified customer

I trust big o tires more than any other shop . My last visit was quick and easy but I would like to thank Sanjeev for always being very helpful and caring I can tell how much he cares about his business

2 stars Verified customer

Our brakes still squeak and the car still shakes.

5 stars Verified customer

They were able to get me in right away when I had to have the car towed. They were fast and easy to workout with.

5 stars Verified customer

Woke up early and i almost forgot that my car lof was due.. and I completely forgot to make an appointment so I took a shot and show up at big o and cross my finger they did have time for my lof....I was greater with a great smile and most definitely they took me in and took care of my car definitely a great service