After a not too pleasant beginning it worked out ok in the end. I had previously called on a Wednesday for a same day or an appointment up to Friday and was told nothing was available. I called back for the following Friday and was told that was too far out. I did not make an appointment. I called back and requested Friday again and mentioned that someone told me it was too far ahead and to ask what day would work but was told it wasn't too far in advance.
I made an appointment for 11am and when I showed up I was told the car won't be ready till after 2pm....for an oil change and complementary tire rotation since the tires were recently purchased and installed by Big O. a 3 hour wait after I made an appointment was ridiculous. After some protesting on my part and mentioning that Toyota takes no more than 1.5 hours. The Big O staff managed to get it done in 1.5 hours.