67.3% would refer friends and family to us

5 stars Verified customer

They fixed a tire within one hour of opening on Monday, President's Day. I had a slow leak from a factory tire. It cost $35 and they checked all the other tires for proper pressure as standard. Clean waiting room. The Service Manager said 30 - 45 minutes and it took one hour.

I went here once before to get the tires balanced as I had a bad experience at the Firestone Store next door. They failed to honor a lifetime wheel balancing guarantee even though it clearly states so on the original receipt. The Firestone service manager said that the employee who waited on me "shouldn't have done that" and therefore he wasn't going to honor it. Can you believe that? So I went to Big O and they are very professional with no BS.

I am getting new tires later this year and I'll go to Big O first. Costco is always a little cheaper but when you add in the extra costs it's not that much. You also need to get your wheels aligned and Costco doesn't do that. And when I get a flat I know Big O is right down the street and quick to fix a flat, even on a holiday.

5 stars Verified customer

Outstanding

5 stars Verified customer

Came in with nail in my tire and found out it could not be repaired. I was advised that I needed to replace tire and that I also need to replace a second tire that was showing wear on inside edge. I approved them to replace both damaged tires and was able to get my car back in a reasonable amount of time.

3 stars Verified customer

I had to go back because they forgot to put the sticker on the wind shield. They also forgot to put my mileage back to zero.

5 stars Verified customer

Work was completed sooner than I was promised when I brought it in.

5 stars Verified customer

The manager delivered the services requested on time and at budget, just as promised.

5 stars Verified customer

Excellent service

5 stars Verified customer

Prompt friendly service !

5 stars Verified customer

Good prices, and fast service.

5 stars Verified customer

Once again Jason exceeded my expectations. Fast convenient service at a very fair price. I only bring my cars to this Big O service center and have been doing so for over 10 years.