73.3% would refer friends and family to us

5 stars Verified customer

Friendly staff. Fjxed my tire immediately and I was able to get to the rest of my day with no problems.

5 stars Verified customer

Always responsive to customer. Explains needed repairs clearly and works within time frame and budget.

5 stars Verified customer

Made appointment. Service completed on time.

3 stars Verified customer

I received a good price and set an appointment and was told it would take 1.5 hours.

I dropped it off at the appointed time and had not received a call in 2.5 hours - alignment had not been checked yet.

I was told I needed work (missing part) - was told to expect a quote by the end of the day - I have not yet received it

1 stars Verified customer

Bad experience with Big-O-Tire Wheel Alignment - San Mateo, CA May 5, 2018.

Long story short.finally I got three times .

1st time After the Alignment my car is pulling to the right .

go back .

invoice said 35psi. I checked air pressure .4 tires have different psi 32,22,20,and 20psi .

It is clearly indicated on the

door side sticker the proper tire pressure should be 26 psi.

They didn’t check it before start alignment.

They do not know their job!

I asked them re work.

2nd time ok little bit better.but This is not end.

To my dismay when heading home I noticed the steering wheel is little bit crooked .I went back again for the 3rd time work.

I saved $50 on Group-On but I lost half of my week end holiday.

I Do Not recommend Big-O-Tire San Mate.CA.

They do not know their job!

Miata Owner

5 stars Verified customer

Great job in abs out like promised

5 stars Verified customer

I had a 9am appointment for oil change & tire rotation. My car was serviced at that time and as estimated it took close to 2hrs. Service was very good and I appreciated the timeliness of the service.

5 stars Verified customer

Generally good. As most always. I find waiting often a problem, even when I'm the first customer of the day. That said, if I can get in and out in an hour, I'm happy. Nice to see some women working there, front desk. Especially the good-looking ones. ; )

5 stars Verified customer

Good service, very polite, and pretty quick service!

2 stars Verified customer

Not professional staff, I paid the service in full for a tire replacement, when my wife dropped the car the next day, she was asked to pay again, and staff are not paying attention to details, make my car dirty. Will not come back again.